GLOBAL SHIPPING GUIDANCE English

We ship KIMONO and YUKATA from Japan to those who wish to wear them abroad or send them as gifts to people living overseas.
If you want to purchase products from Kyoto KIMONOMACHI and use our international shipping service, please refer to the instructions below.
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International ShippingSite access from outside Japan → Delivery to an address outside Japan

Kyoto KIMONOMACHI has adopted a system that automatically displays a cart for overseas shipping called "WorldShopping" when you access our website from outside Japan, and at the same time, you can use our overseas forwarding service.
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※This service is also available for customers from Australia, the United Kingdom, Norway, and France, who are required to complete various tax procedures such as GST and VAT separately.

【Process】

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▲Add the item to the "WorldShopping cart" from the WorldShopping window.

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▲ Select the quantity, item, and size.

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▲Make an online payment.
Payment Amount ①: "Product Price" + "Domestic Shipping Fee" + "WorldShopping Service Fee (10%)"
(This amount does not include international shipping. The International shipping fee will be calculated by WorldShopping once the item reaches their warehouse, and a second payment request will be made at that time.)

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▲ Please fill in the sender and recipient information.

※As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, or returns) once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details before placing the order.

【Fee】

WorldShopping will charge 10% service on the “Total Product Price”. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee, and Other Fees (If any)

⇒See WorldShopping Fees for details.

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【International shipping fee】

International shipping fees require confirmation of both [weight] and [package dimensions] to calculate. To estimate the costs, you can use the international shipping fee calculator:
Shipping fee calculator


Refer to the product weight and package dimensions on our website:
Weight table for overseas shipping

【About inquiries】

Inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.

WorldShopping Contact English
WorldShopping Contact (Simplified Chinese)
WorldShopping Contact (Traditional Chinese)
WorldShopping Contact (Korean)

【About duties and taxes】

Purchased goods may be subject to customs duties, other import taxes, and customs fees at the time of customs clearance in the receiving country. In this case, the recipient will be responsible for the cost. Please pay the shipping company directly at the time of delivery. Taxes, customs fees, and procedures vary from country to country, so please contact the customs office of the receiving country for details.


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International ShippingSite access from within Japan → Delivery to an address outside of Japan

Due to the shopping system we use, we are not able to enter overseas postal codes and addresses. Therefore, we apologize for the inconvenience, but please enter our address in the input boxes for both the orderer's name and address and the recipient's name and address once.
〒600-8103
京都府京都市下京区高倉通五条上る亀屋町164番地
(有)京都きもの町
075-354-8511

(↑↑ Please use copy and paste.)
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Then, in the remarks section (in the comments section for staff)
・You wish to ship overseas.
・The recipient's "zip code/address/name/phone number
Please provide each of the following information to confirm your order.
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【About shipping】

Once the domestic shipping price is displayed, we will measure the weight of the package and inform you of the necessary shipping costs to the destination via an order confirmation email.
・We will be shipping from Japan.
・EMS (Express Mail Service) or DHL will be used for shipping.

【Weight and Safety Table】

The following is a summary of the approximate weights of the main products that are often shipped overseas. This is just a guide, but please use it as a reference for shipping costs.
⇒ Reference page: Weight Chart for International Shipments (English Version)

【About duties and taxes】

Purchased goods may be subject to customs duties, other import taxes, and customs fees at the time of customs clearance in the receiving country.
In this case, the recipient will be responsible for the cost. Please pay the shipping company directly at the time of delivery.
Taxes, customs fees, and procedures vary from country to country, so please contact the customs office of the receiving country for details.

【Please be careful】

For deliveries to the following countries, it is necessary to use our overseas forwarding service due to various tax procedures.
Please check the following link for details.
・Australia (GST/Goods and Services Tax)
・United Kingdom, Norway, France (VAT/Value Added Tax)


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Shipping in JapanSite access from outside Japan → Delivery to an address in Japan

Kyoto KIMONOMACHI has adopted a system that automatically displays a cart for overseas delivery called "WorldShopping" when you access our website from outside Japan, and at the same time, you can use our overseas forwarding service.
However, because the products themselves are shipped from within Japan, so please ignore the WorldShopping service first.

【Ignore WorldShopping service】

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Click "ignore WorldShopping service" on the banner displayed at the bottom of the product page.

The shopping cart icon will turn gray, and the status will be the same as when you access the site from within Japan.
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Please refer to the following information when filling out the address and name fields.
・Orderer's field ... Shipping address, client name, and phone number where the client can be reached in case of emergency.
・Recipient's field ... Address of the recipient, name of the recipient, and a phone number where you can reach the recipient in case of an emergency.
Please indicate each of the above.

Also, if you have already registered for an overseas forwarding service in Japan, you can ignore the WorldShopping service to use any overseas forwarding service.
(Please follow the rules of each overseas forwarding service for the procedure.)

【Please be careful】

・If someone other than the person who placed the order is to receive the package, please notify the recipient of the package in advance.
・If you are paying by credit card, please note that credit cards issued outside of Japan may not pass the pre-approval process.
If you are unsure, please ask your credit card issuer if they accept credit cards for overseas online orders before placing your order.

For those of you who wish to have products shipped to Australia

The Australian GST (Goods and Services Tax) started on July 1, 2018, and Kyoto KIMONOMACHI has no way to pay the GST to the Australian government.
If you wish to have your order delivered to Australia, please use an overseas forwarding service that originates in Japan, such as WorldShopping, which is under contract with our store.

[ Examples of overseas forwarding services originating in Japan. ]
▼ Tenso.com
https://www.tenso.com/
▼ Buyee
https://buyee.jp/
▼ Rakuten Global Express
https://globalexpress.rakuten.co.jp/
※This overseas forwarding service is also available for customers living overseas.
※Due to the revision of the Act on Prevention of Transfer of Criminal Proceeds, effective April 1, 2013, customers who use the overseas forwarding service will be required to go through identity verification procedures even if they live overseas.

For those who wish to have products delivered to the UK, Norway, and France

Due to a change in the VAT (Value Added Tax) taxation rules for products imported from overseas, delivery to some countries and regions will not be possible.
・United Kingdom
・Norway
・France
Kyoto KIMONOMACHI is unable to pay VAT for each of the countries/regions listed above, nor can we issue the necessary VAT numbers for each of these countries/regions.
If you wish to have your order shipped to one of the countries listed above, please use an overseas forwarding service from Japan, such as WorldShopping, with which we have a contract.